Refund policy

 

Due to our limited stock and the nature of our original-packaging goods, all sales are final. We do not accept returns or issue refunds. Please review your order carefully before completing your purchase. 

All Holding Dementia Hands products
purchased at vendor booths, events, or any
location outside of our website are also non-
refundable and non-returnable.

**We only offer exchanges if your order arrives damaged or incorrect**

You will be asked to provide clear photos of the package and item received. Once we receive the photos, we will review the issue and either authorize or explain reason for denial of the exchange. Please allow up to 14 business days for us to process the defective or incorrect items once returned package is delivered to us. 

For any inquiries or concerns, please contact us via email at Customerservice@HoldingDementiaHands.Org